Recovering a lost license key

Last updated September 21, 2026

Go to the key recovery page, enter the email address you bought with, and click Resend my keys. We email every active key for that address in a single message. If nothing arrives after a few minutes, check your spam folder.

Step by step

Open the key recovery page.
Enter the email address you used at checkout.
Click Resend my keys. One request is allowed every three minutes.
Check your inbox, and your spam folder, for the message.
Enter the key in the extension. How to activate your key.

If the recovery page can’t find your key

We look up a license by the email address attached to the purchase, so there are two cases where the page can’t help — and in both, your license may still be perfectly valid:

You bought with a different email address. Find your receipt from LINK.COM, which shows the address you used, and try again with that address.
You asked us to delete your personal information. We clear the email address from your license when we do that. The license keeps working, but we no longer have any way to connect it to you, and the key cannot be recovered.

Still stuck? Write to support@coolapps.llc and mention the email address you used at checkout.

Keep your key somewhere safe

Your key is delivered only by email, not on the thank-you page. Keep that message, and save your key somewhere safe before you ever ask us to delete your information. More about your privacy.